Privacy Policy

Last updated: 7 October 2026

nive is a soundscape app for sleep, focus and calm. We built it to be quiet in every sense — including how little of your data it needs. This policy explains what we collect, why, and the choices you have.

Information we collect

Information you give us

• Account details — if you create an account, your email address and an encrypted password (or the identifier from a sign-in provider such as Apple or Google).
• Your mixes and preferences — the soundscapes you create, favourite, or save, and settings like Sleep Mode timers.
• Your recordings — if you record a sound, such as rain outside or your own voice, we keep that recording so you can add it to your mixes. Only you can hear your recordings unless you choose to share a mix that uses them.
• Mixes you share to the Community — when you share a mix, our team listens to it before anyone else can play it, and once approved it is visible to other listeners.
• Support and contact messages — anything you send us at hello@niveapp.com or through the contact form on our website (your name, email address, topic and message). We use these only to reply to you.

Information collected automatically

• Device and app data — device model, operating system version, app version, language, and crash logs, used to keep the app stable.
• Usage data — anonymous, aggregated events (for example, that a session started) to understand which features help. We do not build advertising profiles.
• Website analytics — our website uses Google Analytics to count visits and see which pages are useful. Google Analytics sets cookies and receives your IP address, browser and device information. It only loads if you accept the cookie notice on our website.
• Email interactions — some emails we send, such as announcements, offers and follow-ups, contain a small image and links that pass through links.niveapp.com, so we can see whether the email was opened and which links were clicked. Sign-in codes and other essential service emails are not tracked. Blocking images in your email app stops open tracking.

What we do not collect

nive does not track your location and does not sell your personal information. nive only uses your microphone when you choose to record a sound, and only after you give permission; it never listens in the background. Playing mixes never needs the microphone.

How we use information

• To provide the app, sync your mixes, and remember your settings.
• To process subscriptions and prevent fraud or abuse.
• To fix bugs, improve performance, and design new sounds.
• To respond to your support requests.
• To send essential service messages (we do not send marketing email unless you opt in).

Payments

Subscriptions are handled by the app stores (Apple App Store and Google Play) or our payment processor. We receive confirmation of your subscription status, but we never see or store your full card number.

Sharing

We share information only with service providers who help us run nive — such as hosting, email delivery (Amazon Web Services), crash reporting, payment processing and website analytics (Google Analytics) — and only what they need to perform that work. We may disclose information if required by law, or to protect the rights and safety of our users. If nive is ever involved in a merger or acquisition, we will notify you before your information becomes subject to a different policy.

Data retention

We keep your account data for as long as your account is active. If you delete your account, we remove your personal data within 30 days, except where we must retain records for legal or accounting reasons.

Your rights

Depending on where you live, you may have the right to access, correct, export, or delete your personal data, and to object to certain processing. You can manage your mixes and delete your account from within the app, or email us at hello@niveapp.com and we will help.

Children

nive is not directed to children under 13 (or the minimum age required in your country). We do not knowingly collect data from them. If you believe a child has provided us data, contact us and we will delete it.

International transfers

Your data may be processed in countries other than your own. Where it is, we use appropriate safeguards to protect it consistent with this policy.

Changes to this policy

We may update this policy as nive evolves. If we make material changes, we will notify you in the app or by email before they take effect.

Who we are

nive is operated by Knockverse Private Limited (CIN U74100TS2024PTC187368), Plot No 56 & 57, Yellareddyguda, Srinagar Colony, Khairatabad, Hyderabad, Telangana 500073, India, which is responsible for your personal data under this policy. Questions about privacy? Email hello@niveapp.com.